1. Introduction
At Pizzaiolo, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all personal information we collect through our website at www.pizzaiolo.ca, our mobile applications, and related services (collectively, "Services").
2. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Identifiers: Name, postal address, email address, telephone number, and other similar contact information.
- Order Information: Details about the products you purchase, including order history, preferences, and dietary requirements.
- Payment Information: Credit card numbers and billing information when you make a purchase (this information is processed securely through our payment processors).
- Account Information: Username, password, and account preferences if you create an account with us.
- Device and Usage Information: Information about your computer, internet connection, IP address, operating system, browser type, and app or browser usage data.
- Location Information: Approximate location derived from IP address and precise location (with your permission) to provide location-based services like store locator and delivery options.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders, including delivery coordination and payment processing.
- Creating and managing your account with us.
- Providing customer support and responding to your inquiries.
- Sending you order confirmations, updates, and receipts.
- Sending marketing communications and promotional offers (with your consent).
- Personalizing your experience and delivering content and product offerings relevant to your interests.
- Improving our website, products, and services.
- Detecting, preventing, and addressing technical issues, fraud, or illegal activity.
- Complying with legal obligations and protecting our rights, property, or safety.
4. Sharing Your Information
We may share your personal information with:
- Service Providers: Third parties that help us operate our business, such as payment processors, delivery services, marketing agencies, and IT service providers.
- Pizzaiolo Franchisees: Local restaurant operators who will fulfill your orders.
- Business Partners: Trusted third parties with whom we have business relationships to offer you certain products, services, or promotions.
- Legal Authorities: When required by law, court order, or governmental regulation, or to protect our rights or safety or the rights or safety of others.
- Corporate Transactions: In connection with a merger, acquisition, reorganization, or sale of some or all of our assets.
We do not sell your personal information to third parties.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information.
- The right to correct inaccurate information.
- The right to request deletion of your personal information.
- The right to object to or restrict certain processing.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the information in the "Contact Us" section below.
6. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted using SSL technology.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
8. Children's Privacy
Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
9. Cookie Policy
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
10. Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Pizzaiolo Customer Service
Flat 70l Justine Oval
Phillipsborough, RG40 4RX
Email: [email protected]
Phone: +44 489 071 9541
