At Pizzaiolo, we take pride in providing high-quality products and exceptional service. We understand that sometimes issues may arise, and we are committed to addressing them promptly and fairly. This Refund Policy outlines the conditions under which we provide refunds or replacements for orders placed through our website, mobile applications, or by phone.
By placing an order with Pizzaiolo, you agree to the terms of this Refund Policy. This policy is subject to change without notice, so please review it periodically.
We are committed to ensuring your complete satisfaction with your order. You may be eligible for a full or partial refund, or a replacement product, in the following circumstances:
If you are dissatisfied with the quality of the food received, such as:
If your order is incorrect, such as:
If there are issues with the delivery of your order, such as:
If technical issues with our website or mobile application result in:
Depending on the circumstances, we may offer one or more of the following remedies:
A complete refund of the order amount, including delivery fees and taxes, to your original payment method.
A refund for specific items that were unsatisfactory, incorrect, or missing.
A replacement of the incorrect or unsatisfactory items, delivered to you as soon as possible.
Store credit for the full or partial value of your order, which can be used for future purchases.
To request a refund or replacement, please follow these steps:
For the best service, please report any issues as soon as possible after receiving your order. While we understand that immediate notification is not always possible, requests made within 24 hours of delivery have the highest chance of approval.
You can request a refund through any of the following channels:
When requesting a refund, please include the following information:
Our team will review your refund request as quickly as possible, typically within 1-2 business days. If your request is approved, refunds will be processed as follows:
Refunds to credit or debit cards are typically processed within 1-3 business days from the date of approval. However, it may take an additional 3-10 business days for the refund to appear on your statement, depending on your financial institution.
Refunds to other payment methods (such as PayPal, Apple Pay, or Google Pay) typically follow the processing times of those platforms. Generally, these refunds are processed within 3-5 business days.
Store credits are typically applied to your account immediately after approval and will be available for use on your next order.
While we strive to ensure customer satisfaction, there are certain limitations to our refund policy:
Refund requests made more than 48 hours after delivery may be evaluated on a case-by-case basis and are not guaranteed.
Customers with a pattern of frequent refund requests may be subject to additional review before refunds are processed.
Refunds for errors made by the customer (such as incorrect delivery address provided or ordering items you don't like) are evaluated on a case-by-case basis and are not guaranteed.
Orders placed using promotional codes or special discounts may be subject to different refund terms, which will be specified in the terms of the promotion.
For orders placed through third-party delivery services (such as UberEats, DoorDash, etc.), the refund policy of the third-party service will apply. Please contact the third-party service directly for refund requests on such orders.
At Pizzaiolo, we stand behind the quality of our products. If you're not completely satisfied with your order for any reason, please let us know. We are committed to making it right.
Our goal is to ensure that every customer has an exceptional experience with Pizzaiolo, and your feedback helps us maintain our high standards of quality and service.
If you have any questions about our Refund Policy, please contact us at:
Pizzaiolo Customer Service
Flat 70l Justine Oval
Phillipsborough, RG40 4RX
Email: [email protected]
Phone: +44 489 071 9541